Privacy policy

Last updated: November 2026

Mistelio ("we", "us", "our") operates mistelio.com. This policy explains
how we collect, use, and protect your information.

Information We Collect
- Contact information (name, email, shipping address, phone number)
- Order and transaction details
- Device and usage data (via cookies and analytics)

How We Use Your Information
- To process and fulfill your orders
- To communicate about your order and provide customer support
- To improve our store and services
- To send marketing communications (only if you opt in)

Third-Party Sharing
We share information only as necessary to operate our business:
- Payment processors (Shopify Payments and PayPal) - for secure payment handling
- Shipping and fulfillment partners — to deliver your order
- Analytics providers — to understand how our store is used
- Review platform (Judge.me) — to send review request emails and publish reviews

We do not sell your personal information.

Shopify Network Intelligence
We participate in Shopify Network Intelligence, which uses aggregated
data across Shopify's network to improve payment optimization, fraud
prevention, and product recommendations. No individual merchant can see
your data through this program. Learn more in Shopify's Additional
Services Terms.

California Privacy Rights (CCPA)
California residents have the right to know what personal information we
collect, to request deletion, and to opt out of the sale of personal
information (we do not sell personal information). To exercise these
rights, contact support@mistelio.com.

Data Retention & Security
We retain your information as long as needed to fulfill orders and meet
legal obligations. We use industry-standard measures to protect your data.

Cookies
We use cookies to operate the store, analyze traffic, and improve your
experience. You can control cookies through your browser settings.

Analytics (Microsoft Clarity)
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement

Product Reviews (Judge.me)
After your order has shipped, we use Judge.me to send you an email asking you to review your purchase (and possibly one reminder). For this, Judge.me receives your name, email address and the products you ordered. If you write a review, your rating, review text, the name you enter and any photos you upload are published on our store. You can unsubscribe from review emails using the link in each email, and you can ask us at support@mistelio.com to remove your review at any time. For details, see Judge.me’s privacy policy at https://judge.me/privacy.

Contact
For any privacy questions, contact us at support@mistelio.com.